Need a hand? Email support@substratta.com and a real person will get back to you, usually within one business day. Here are answers to the most common questions.
How do I join?
Substratta is invite-only. Request an invite from the apply page. Wiltshire reviews every application, usually within one business day. When you are approved, we email you a sign-in link.
I signed in but I'm stuck on a "pending" screen
Signing in does not by itself request membership. If you have not completed the application form, open the apply page and tell us about your business so we can review it.
How does signing in work?
Substratta is passwordless and members-only. Enter the email you joined with, and we send a one-time sign-in link and an 8-digit code. In the mobile app, enter the code to sign in. If you get "no approved account," use the exact email you applied with, or apply if you have not yet.
I'm not getting the email
Check your spam folder, confirm you used the right address, and try the "Resend code" link on the sign-in screen. Still nothing? Email support@substratta.com.
How do I update my profile or photo?
Open Account from the menu to edit your profile, business details, and photo, and to manage your notification preferences.
How do I report content or a bug?
Email support@substratta.com with a link or a screenshot and we will take a look. Moderators can edit or remove content that breaks our terms.
How do contributions work?
Substratta is free to join while in preview. Contributions are optional and help keep the community open to every owner. You can find the option under Contribute in the app.
How do I delete my account?
Email support@substratta.com from your account email and we will close it and delete your personal information. See our privacy policy for details.
Still need help?
Email support@substratta.com. We read every message.